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    Blocked user IP/PC Key

    • Article Type: General
    • Product: Primo

    Problem Symptoms:
    IP Blocked

    Cause:
    IP blacklisted due to Maximum number of calls to IP exceeded

    Resolution:
    1. Restart FE to release the IP from the blacklist
    2. Advanced Configuration > General Configuration Wizard > Security
    3. Adjust Short Term Access Limit (default 5000)
    4. Adjust Long Term Access Limit (default 85000)

    Additional Information

    Documentation can be found in Primo Back Office Guide, chapter 10: Additional Primo Features


    • Article last edited: 4/16/2014