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    Browse Search Returns "An unexpected error has occurred" (Log Error:

    • Article Type: General
    • Product: Primo
    • Product Version: 4

    Problem Symptoms:
    - Browse search returns error message: "An unexpected error has occured."
    - Log shows error:
    ERROR [t-ajp-] [c-BaseAction] - Unexpected error - http://<hostname>:8991/PrimoWebServices/xservice/browsesearch/sea

    Primo X-Service is not working.

    A. Make sure that Primo X-services returns results:
    - 1. Verify that the local IP is registered in the WS and XS IP mapping table (Required for the test).
    - 2. Use the following X-service to perform the check:
    - 3. If the system does not return results, it may be necessary to configure a redirect rule for the X-services realm.

    B. Identify the root cause for the non-working X-service and solve it.

    Additional Information

    - To configure Primo Web Services in port 80, when mod_jk is used to re-direct, refer to KCS Article # 000004253 Primo X-Services / Web Services not working when mod_jk for port redirection is in use (

    Category: Front End

    Subject: Browse

    • Article last edited: 1/29/2014