• Article Type: General
• Product: Primo
• Product Version: 4

Problem Symptoms:
- Browse search returns error message: "An unexpected error has occured."
- Log shows error:
ERROR [t-ajp-0.0.0.0-7701-12] [c-BaseAction] - Unexpected error - java.io.FileNotFoundException: http://<hostname>:8991/PrimoWebServices/xservice/browsesearch/sea

Cause:
Primo X-Service is not working.

Resolution:
A. Make sure that Primo X-services returns results:
- 1. Verify that the local IP is registered in the WS and XS IP mapping table (Required for the test).
- 2. Use the following X-service to perform the check:
http://<domain>/PrimoWebServices/xservice/search/brief?query=any,contains,book&indx=1&bulkSize=10&institution=<institution>
- 3. If the system does not return results, it may be necessary to configure a redirect rule for the X-services realm.

B. Identify the root cause for the non-working X-service and solve it.