• Article Type: General
• Product: Primo
• Product Version: 4.4

Problem Symptoms:
*Full item displays fine with title/author/subject browse search
*Full item display missing content for entries found via call number browse search
*No error message found in the FE log

Cause:
The call number browse search uses display.do functions to display full item information.
Call number browse search entries open full items from the default_tab.
If the items are not in the first scope that is included in the default_tab, call number browse search entries fail to display the full item.

Resolution:
1) Go to Primo Back Office
2) Open the view wizard
3) Add the local collections (items indexed for call number browse search) in the default_tab
4) If there are multiple scopes defined in the default_tab, the local collections (items indexed for call number browse search) must be the first option in the scope list.
5) Save and deploy the change.