Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    How to change the From: address for saved search email alerts

    • Article Type: General
    • Product: Primo
    • Relevant for Installation Type: Local, Dedicated-Direct

    Desired Outcome Goal:

    Change the From: address for saved search email alerts from the default address of ""


    1. Go to: Primo Home > Advanced Configuration > All Code Tables.
    2. Edit 'Send Email and Sms' Code Table.
    3. Change email address for:   (yes, 'form' is correct, do not change it to 'from')

    These values may be customized at institution or Installation level. (Institution level is always recommended whenever possible). 

    Additional Information

    Email resulting of a process failure (like pipe failure), is defined in General Configuration/E-mail and SMS Configuration/E-Mail Sender.


    If you have Primo on a multi tenant environment or if you're a Total Care customer please open a Support ticket for this operation.



    Category: Front End - Primo

    Subject: Alerts - Primo

    • Article last edited: 16 May 2017