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    What to check to ensure the Alma record has been deleted from Primo?

    • Product: Primo, Alma 
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local



    What should I check to ensure the record has been deleted? 


    1. Check Alma to see if record is suppressed. 
    2. Check the Primo Back Office -> PNX viewer if the record has been deleted. 
      • If the record is there with Se control ID:3, it is indexing and will be deleted
        • Check the Alma pipe to see if the records have been fully indexed and hotswapped 

    Additional Information

    • Navigate to the PNX Viewer, click on view PNX, and scroll down to see the status of the record 
    • If the record is still discoverable, then open a case in the support portal and include the Record ID and the MMS ID in the case. 
    • For more information on suppressing Alma records from Primo click here 


    • Article last edited: 2-May-2018