Question

What should I check to ensure the record has been deleted? 

Answer

1. Check Alma to see if record is suppressed. 
2. Check the Primo Back Office -> PNX viewer if the record has been deleted. 
   • If the record is there with Se control ID:3, it is indexing and will be deleted
     • Check the Alma pipe to see if the records have been fully indexed and hotswapped 

Additional Information

• Navigate to the PNX Viewer, click on view PNX, and scroll down to see the status of the record 
• If the record is still discoverable, then open a case in the support portal and include the Record ID and the MMS ID in the case. 
• For more information on suppressing Alma records from Primo click here 

• Article last edited: 2-May-2018