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    Pipe disappears from Back Office after editing it

    • Article Type: General
    • Product: Primo
    • Product Version: 4

    Problem Symptoms:
    ?€¢ Pipe edited from the ?€œJob Details?€? page
    ?€¢ Pipe no longer appears in list of Pipes
    ?€¢ Pipe appears after checking ?€œDisplay Template Pipes?€?
    ?€¢ Owner displays as OTB

    Cause:
    Pipe no longer has Customer ID and Institution ID

    Resolution:
    1. Contact Support requesting Customer ID and Institution ID be reset

    Additional Information

    Edit a Pipe from the ?€œPipes List?€? page

    Category: BO Configuration

    Subject: Pipe configuration wizard


    • Article last edited: 10/8/2013