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    4. Primo New UI not loading (Blank page is received)

    Primo New UI not loading (Blank page is received)

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    1. Symptom
    2. Cause
    3. Solution
    • Product: Primo

     


    Symptom

    Primo New UI not loading at all, while the classic UI loads correctly.

     

    Cause

    There is no login profile defined under "Ongoing Configuration Wizards > User Authentication Wizard" in the Primo Back office.

     

    Solution

    1. Create a login profile for the Installation level (and also for the institution if requires).

    2. Run deploy for the "User Authentication Configuration"

    3. Load the Primo new UI page afterwards.

     


    • Article last edited: 20-Oct-2016
    View article in the Exlibris Knowledge Center
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      • Primo New UI Go Live Checklist
      • Primo New UI Support
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    1. Article type
      Topic
      Community Content Type
      How To
      Content Type
      Knowledge Article
      Language
      English
      Product
      Primo
    2. Tags
      1. Blank
      2. login profile
      3. new ui
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