Primo message displays "Your session has been inactive for a long time..."

• Article Type: General
• Product: Primo
• Product Version: 2

Description:
If a window with Primo is closed, yet another window/tab of the same browser is still open until the session timeout occurs, and then a user reenters Primo, the following message will display: "Your session has been inactive for a long time and has been reset."

Resolution:
This has been fixed in SP 2.1.6, RN 5434:
This fix changes the way session timeouts work. If a search request is invoked after a timeout, the system will perform the search request as a guest user and will not display the "session timeout" message. For all other requests (such as full display or adding tags), the "session timeout" message will continue to display.