Symptoms

A pipe fails but an email is never received alerting anyone of this issue.

Cause

1. E-mail configuration has incorrect setup.

OR 

2. The FROM address in the email sent by Primo (E-Mail Sender) has a different domain name than the server. Therefore, the receiving party spam filter blocks the message.

Resolution (1)

1. In the Back Office, go to Advanced Configuration > All Mapping Tables
2. Select Sub System : Back Office
3. Look for Table Name : E-mail Addresses.¹

This table allows you to configure at the installation and institution levels who will receive the following:

• Email notifications for pipe processes
• Email inquiries from end users if a Front End failure occurs

Here you can configure a list of email addresses per notification type (Pipe or Front End process) by separating addresses with a semicolon.

Resolution (2)

1. In the Back Office, go to Advanced Configuration > General Configuration Wizard > E-mail and SMS Configuration
2. Change E-Mail Sender to anything@exlibrisgroup.com (e.g. primo@exlibrisgroup.com)

Note: Only installation-level staff users are permitted to update the General Configuration parameters.

Additional Information

(1) https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/Back_Office_Guide/130Mapping_Tables/120Mapping_Table_Reference#Back_Office_Subsystem

• Article last edited: 21-Nov-2016