Why am I not seeing request options when user is logged in?

This Article does not apply to Primo VE implementations. This information is relevant to Classic Primo only.

What should I check if the 'Request' link is not showing when a user is signed in?

Go to Alma > Administration > General Configuration > Configuration Menu > General Configuration > Other Settings
Find one of the following rows using the parameter key column
- For Sandbox testing find the row primo_test_pds_url
- For Production use find the row primo_pds_url
Update the value in the parameter value column base on your Primo Authentication Profiles
- For a PDS Profile: https://<pds_server>/pds?
- For a non-PDS Profile: https://<Primo Base>/primo_library/libweb/webservices/rest/PDSUserInfo?
Click Save

Verify that the Almagetit template includes the following:

req_user={{user_alma_institution}}

if the req_user parameter is visible, but empty in the final openURL in Primo, please open a case to Support.

Since the allowed IPs table is restricted, please open a case to Support to check if the Primo IP is not being blocked by Alma.