Skip to main content
ExLibris
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Request button not appearing in Primo service for valid Fulfillment Network users

    • Product: Alma

     

     

    Question

    Request button not appearing in Primo service for valid Fulfillment Network users. How to fix?

    Answer

    Authorization issue: 

    Check if the user sees in Primo GetIt section the correct item policy (not the generic "Loanable" rather, e.g. "3 Week Loan"). If not - this may be an authorization issue. Consult "Why am I not seeing Request Links?".

    Open support case for assistance as needed.

     

    Patron Role expired at Lender:

    If only some users are affected - check if Patron Role expiration date exists and is in the past, in the Lender Institution. 

    Solution:

    1. Clear the expiration date. To remove patron role expiration in bulk (via Job), consult a knowledge article: "Patron Role has expiry date in the past. Why and how to fix this?".

    2. Check configuration. Going forward - ensure that each Institution has "None" for Policy Type of "Patron Role Renewal Period". Found at: Configuration > Fulfillment > Physical Fulfillment >Advanced Policy Configuration. The policy is used by the Default "User Registration" TOU (Terms of Use).  Consult a knowledge article: "Where are expiration dates of user accounts and patron roles configured?".