- Product: Alma
Request button not appearing in Primo service for valid Fulfillment Network users. How to fix?
Check if the user sees in Primo GetIt section the correct item policy (not the generic "Loanable" rather, e.g. "3 Week Loan"). If not - this may be an authorization issue. Consult "Why am I not seeing Request Links?".
Open support case for assistance as needed.
Patron Role expired at Lender:
If only some users are affected - check if Patron Role expiration date exists and is in the past, in the Lender Institution.
1. Clear the expiration date. To remove patron role expiration in bulk (via Job), consult a knowledge article: "Patron Role has expiry date in the past. Why and how to fix this?".
- Article last edited: 21-FRB-2019