Primo Zero Result Searches

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Because Analytics data is aggregated daily based on the UTC time zone, yesterday's data for your library may contain only a partial reporting and may require an additional day to see its full reporting.

Using the Zero Results Searches subject area, you may create reports that help to answer the following types of business questions:

Which kind of queries result in no results?
What kind of errors do end users make in queries that cause no results to be found?

Data for this subject area is available starting with the July 2015 release.

The Primo Zero Result Searches subject area contains many fields used to create reports associated with the top 100 searches that return no results. Refer to the following sections for more information on each field.

Zero Result Searches Subject Area

Zero Result Searches Table

The Zero Result Searches table is a fact table that stores information (such as the search string, search scope, and view) about the top 100 basic and advanced searches that had zero results. Results are based on the top 100 results for all keys, not each key individually. The top 100 zero results searches are reported daily at midnight (based on your regional data center) to the Analytics server.

Zero Result Searched Subject Area

The following table lists the fields provided by the Zero Result Searches fact table:

Zero Results Searches Fields
Field	Description
Searches	The number of searches for the query.
Signed-in	A measurement field that tracks the number of times a signed-in user performed a search and received no results.
On Campus	A measurement field that tracks the number of times an action was taken from a user who was on campus. This field is available with the November 2015 release. Users are considered on-campus if they are signed in and within the defined IP range for the institution. For more details, see Configuring IP Ranges for a Library.
Primo View	An attribute field that stores the view in which the action was performed.
Active Tab	An attribute field that stores the tab in which the action was performed. This attribute is available with the November 2015 release. Actions that predate this release do not have this attribute.
Search string	An attribute field that stores the search string that returned no results. Some characters in search strings may prevent you from exporting reports, which include these characters, to formats such as Excel. If you encounter issues, please try another format such as CSV.
Search scope	An attribute field that stores the search scope in which the search was performed when no results were received by the user.
Search scope type	An attribute field that stores the active search scope type, which allows the following values: Local only – any search on local data only Blended - any search on local data and CDI or a Deep-Search Remote - any search with MetaLib, including MetaLib with another search engine (e.g. Primo Local or CDI or a Deep-search) CDI/Deep Search – A search in CDI or another deep search index. This includes a blended deep search indexes (such as CDI and EBSCO).
Resource Type Pre-filter	An attribute field that stores the resource type pre-filter (for example, Books or Articles) selected by the user. The default is All Items. This attribute is available with the November 2015 release. Actions that predate this release do not have this attribute.
Search Type	An attribute field that stores the search type or operator that was selected by the user: Keyword (default) Exact Starts with This attribute is available with the November 2015 release. Actions that predate this release do not have this attribute.
Field searched	An attribute field that stores the field being searched. This is relevant if the user performed a search on a specific field (such as authors only).
User Group	A search attribute field that indicates the user group of the user. New UI: Reports display the User Group codes that were received from the authentication system, not the mapping table used for the Classic UI. For users who have not signed in, the report displays the Guest user group. Classic UI: The User Groups for Primo Analytics mapping table defines the user groups that display in the reports. A user's group is determined as follows: If a user has signed in and belongs to a user group, the system tries to map the user group to one of eight user groups defined in the User Groups for Primo Analytics mapping table. If a match is not found, the Not Guest user group is used. If a user has signed in and does not belong to a user group, the Not Guest user group is used. If the user has not signed in, the Guest user group is used. For more details, see User Groups for Primo Analytics. This attribute has been added in the May 2016 release. Actions that predate the installation of this release do not have this attribute. User Group values may be affected by browser add-ons and extensions, such as the extension Ghostery in Chrome.

Dates Table

The Dates dimension table enables you to select different date ranges and formats. The date dimension is used to limit reports to specific date ranges (such as year, month, week, and day).

Dates Dimension Table

The following table provides an example for each month format.

Date Option	Example Format
Year (date), Year, Year (desc)	Displays the year: 2017
Month (date), Month (short desc)	Displays the month and year: Mar 2017
Month (long desc)	Displays the full month name and year: March 2017
Month (number)	Displays the month number: 3 (displays for March)
Week (date), Week (short desc)	Displays the month and first day of the week: Mar 13
Week (long desc)	Displays the month, first day of the week, and year: Mar 13, 2017
Date	Displays the date of occurrence: Mar 15
Date (short desc)	Displays the day and date of occurrence: Wed, Mar 15
Date (long desc)	Displays the day, date, and year of occurrence: Wed, Mar 15, 2017
DOW (number)	Displays the number of the week on which the event occurred: 4 (displays for Wednesday)
Date Filter	Displays information based on the following time periods: Older than 30 days Older than 60 days Older than 90 days Previous complete 24 months Previous complete 2 years Previous year Two years ago
Dates - Week	Enables you to drill-down based on the following hierarchy: All Dates, Year, Week (long desc), and Date (long desc).
Dates - Month	Enables you to drill-down based on the following hierarchy: All Dates, Year, Month (date), and Date (long desc).

Institutions Table

The Institutions dimension table is a fact table that stores information about the institution from which the data was collected.

Institutions Dimension Table

The following table lists the fields provided by the Institutions fact table.

Field	Description
Primo Institution Code	The institution's code.
Institution Name	The institution's name.
Data Available As Of	The date (UTC time zone) on which data became available.
Data Updated As Of	The date (UTC time zone) on which the data was last updated.