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    Feedback Messages

    If you are working with Primo VE and not Primo, see End User Help.

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    Primo provides informational messages to indicate when system limits have been reached or when search queries are too broad or to narrow to return effective results. This feedback is meant to help users improve their search queries so that they can find materials more effectively.

    Primo_FeedbackMessage.png

    Example Feedback Message

    The following table lists the types of feedback messages that the system can return.

    Message Description

    Limited results found.

    Due to a temporary technical problem, the result list may be incomplete. Please try again soon.

    Because the following system issues may cause incomplete results to be returned, you may need to your search again later:

    • A search engine slice is down temporarily.

    • Primo Central is down temporarily.

    Limited results found.

    Please note additional results may be available by refining your search.

    Primo_Feedback_LimitedResultsFound_TooGeneralWildcard.png

    Partial results were be returned because the use of a wildcard in the search query was too general.

    May We Suggest:

    1. Try reducing the numbers of "?" and/or "*" in your search.

    2. Increase the number of letters used in wildcard words.

    No records found.

    There are no results matching your search "{{term}}".

    Primo_Feedback_NoRecordsFound.png

    No results were found using your search query.

    Suggestions:

    1. Make sure that all words are spelled correctly.

    2. Try a different search scope.

    3. Try different keywords.

    4. Try more general keywords.

    5. Try fewer keywords.

    No results found.

    Your search might include illegal terms or character in query, which cause it to fail.

    Primo_Feedback_NoResultsFound_IllegalTerms2.png

    No results may be returned because your search query contained illegal terms or characters. This is not an exhaustive list, but the following special characters may return this feedback message:

    Characters Description

    ?, *, ", (, ), &&, (), and ;

    These characters cannot be entered separately to form the entire search query. For example: &&

    ? and *

    These characters cannot be entered separately to form an entire search term. For example: boy ? girl

    ? and *

    These characters cannot be entered as the first character in a search term. For example: ?boy

    ()

    Open parentheses cannot be entered anywhere in a search query. For example: function()

    &&

    These characters cannot be entered together without leading and trailing terms with letters. For example: boy &&

    The following query is acceptable: boy && girl.

    May We Suggest:

    1. Try to replace special characters with legit characters or remove them altogether.

    2. The search cannot include empty parentheses.

    No results found.

    Your search exceeds the number of permitted wildcards.

    Primo_Feedback_NoResultsFound_Wildcards.png

    No results were returned because your search query included too many wildcard characters (such as * and ?). For information on system limits, see Search Limits.

    May We Suggest:

    1. Increase the number of letters used in wildcard terms. There should be at least 2 letters in these words.

    2. Try reducing the numbers of "?" and/or "*" in your search.

    3. Refine your query.

    Showing expanded results.

    “{0}“ (and any subsequent words) was ignored because your initial search is too long.

    Primo_Feedback_ShowingExpandedResults_TooLong.png

    Because your query was too long, the system returned partial results based on the truncation of the original search query.

    May We Suggest:

    Shorten your query length.

    Showing expanded results.

    Your initial search resulted in few or no results. The results below were found by expanding your search.

    Primo_Feedback_ShowingExpandedResults_FewResults.png

     

    Your search query was expanded because it returned few or no results initially.

    Showing expanded results.

    “{0}“ (and any subsequent words) was ignored because the use of Boolean operators is limited to {1} in one search.

    Primo_Feedback_ShowingExpandedResults_TooManyBooleans.png

    Because the search query had too many boolean operators, the system returned partial results based on the truncation of the original search query. For information on system limits, see Search Limits.

    May We Suggest:

    Reduce the number of Boolean operators in your query.

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