All Rapid libraries follow established service expectations in the following areas:
- Turnaround time
- Service quality
Rapid participants agree to provide 24-hour turnaround time (Monday-Friday) for lending requests. This is described as the following:
Locating and filling a request within 24 hours of receipt.
Updating to unfilled or bad citation with 24 hours when an item cannot be located on the first retrieval attempt.
Participants agree to do the following:
Transmit articles using Article Exchange, Odyssey, RapidX (or comparable software) to provide high quality delivery.
Monitor article scanning for quality and consistency.
Rapid libraries agree to reciprocity to Rapid requests.
Reciprocity does not automatically extend to requests received by means other than Rapid.
Exceptions include the optional commercial document suppliers.