Service Expectations
All Rapid libraries follow established service expectations in the following areas:
- Turnaround time
- Service quality
- Reciprocity
Turnaround Time
Rapid participants agree to provide 24-hour turnaround time (Monday-Friday) for lending requests. This is described as the following:
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Locating and filling a request within 24 hours of receipt.
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Updating to unfilled or bad citation with 24 hours when an item cannot be located on the first retrieval attempt.
Service Quality
Participants agree to do the following:
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Transmit articles using Article Exchange, Odyssey, RapidX (or comparable software) to provide high quality delivery.
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Monitor article scanning for quality and consistency.
Reciprocity
Rapid libraries agree to reciprocity to Rapid requests.
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Reciprocity does not automatically extend to requests received by means other than Rapid.
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Exceptions include the optional commercial document suppliers.