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  • Ex Libris Knowledge Center

    Service Expectations

    All Rapid libraries follow established service expectations in the following areas:

    • Turnaround time
    • Service quality
    • Reciprocity

    Turnaround Time

    Rapid participants agree to provide 24-hour turnaround time (Monday-Friday) for lending requests. This is described as the following:

    • Locating and filling a request within 24 hours of receipt.

    • Updating to unfilled or bad citation with 24 hours when an item cannot be located on the first retrieval attempt.

    Service Quality

    Participants agree to do the following:

    • Transmit articles using Article Exchange, Odyssey, RapidX (or comparable software) to provide high quality delivery.

    • Monitor article scanning for quality and consistency.


    Rapid libraries agree to reciprocity to Rapid requests.

    • Reciprocity does not automatically extend to requests received by means other than Rapid.

    • Exceptions include the optional commercial document suppliers.

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