Contact RefWorks Support

RefWorks Users

• Submit a case
  • Please provide your name, email address and institution/account name, in order for us to provide the most expeditious response. The email you will be receiving notifications from will be SupportPortal@exlibrisgroup.com. Please be sure to add this address to your approved addresses list, so that notifications are not categorized as spam.
• Forgot my login
• Signup for a new account
• Chat with an Agent

RefWorks Admins    

• Submit a case using your login credentials
• If you need assistance with the Support Portal Login, click Login Issues?
• Request a support portal login for a new staff member with your credentials

General Information

• Email us
  • This link will open email client, if no email client is installed, please submit a case above.
• Telephone us
  • United States & Canada (toll free): +1 800 889 3358
  • Outside North America: +800 4997 4111 or +1 734 707 2513
• Escalate an issue - please include the case number
• Support staff are usually available during the business week (M-F)  08:30 - 17:00 in the US Eastern time zone, depending on staff availability.  Hours may change without notice.

• Article last edited: 19-Aug-2020