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    Contact RefWorks Support

    • Product: New RefWorks, Legacy RefWorks, RefWorks

    Questions?

    Find the answer in the Knowledge Center

    Contact Support

    RefWorks Support is here to help!  To contact us:

    RefWorks Users
    • Submit a case
      • Please provide your name, email address and institution/account name, in order for us to provide the most expeditious response. The email you will be receiving notifications from will be SupportPortal@exlibrisgroup.com. Please be sure to add this address to your approved addresses list, so that notifications are not categorized as spam.
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    RefWorks Admins
    General Information
    • Email us
      • This link will open email client, if no email client is installed, please submit a case above.
    • Telephone us
      • United States & Canada (toll free): +1 800 889 3358
      • Outside North America: +800 4997 4111 or +1 734 707 2513
    • Escalate an issue - please include the case number

     

     


    • Article last edited: 31-Jul-2019
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