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    Contact RefWorks Support

    • Product: New RefWorks, Legacy RefWorks, RefWorks


    Find the answer in the Knowledge Center

    Contact Support

    RefWorks Support is here to help!  To contact us:

    RefWorks Users
    • Submit a case
      • Please provide your name, email address and institution/account name, in order for us to provide the most expeditious response. The email you will be receiving notifications from will be Please be sure to add this address to your approved addresses list, so that notifications are not categorized as spam.
    • Forgot my login
    • Signup for a new account
    • Chat (coming soon!)
    RefWorks Admins
    General Information
    • Email us
      • This link will open email client, if no email client is installed, please submit a case above.
    • Telephone us
      • United States & Canada (toll free): +1 800 889 3358
      • Outside North America: +800 4997 4111 or +1 734 707 2513
    • Escalate an issue - please include the case number



    • Article last edited: 31-Jul-2019
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