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    Contact RefWorks Support

    • Product: New RefWorks, Legacy RefWorks, RefWorks


    Find the answer in the Knowledge Center

    Contact Support

    RefWorks Support is here to help!  To contact us:

    RefWorks Users
    General Information
    • Email us
      • This link will open email client, if no email client is installed, please submit a case above.
    • Telephone us
      • United States & Canada (toll free): +1 800 889 3358
      • Outside North America: +800 4997 4111 or +1 734 707 2513
    • Escalate an issue - please include the case number
    • Support staff are usually available during the business week (M-F)  08:30 - 17:00 in the US Central time zone, depending on staff availability.  Hours may change without notice.



    • Article last edited: 19-Aug-2020


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