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    RefWorks best practices

    • Product: RefWorks

    Most RefWorks account issues and Save to RefWorks login issues, in addition to interface misbehaviors, can be corrected with these simple solutions:

    • Clearing the internet browser cache of cookies - RefWorks login cookies can expire and need to be cleared from time to time by using these key combinations in the browser.
      • Windows: Ctrl + Shift + Delete
      • Mac: Command + Shift + Delete
      • Chromebook: Ctrl + Shift + Backspace
    • Deactivate any ad blocking or anti-tracking browser plugins when using RefWorks – this is a good practice for all ProQuest / Ex Libris products.
      • Please note that both the browser's settings and extensions like uBlock Origin, AdBlock, and others can block RefWorks functionality

    • Reference Match - use the reference title, DOI, ISBN or ISSN information to find a match in the Ex Libris database and easily populate the bibliographic information in your account, as an alternative to Save to RefWorks.
      • clipboard_eff16efee4f72c9fe595e7bb210f912f6.png this icon can be clicked when manually adding references to RefWorks, after entering a partial title or DOI, to look for a match.
    • Make sure the correct login page is used
    • Assign new settings to the internet browser being used
      • Please see the list of browsers below for suggested settings for each. These settings can be applied to all versions of RefWorks.
        • RefWorks and Firefox
        • RefWorks and Edge
        • RefWorks and Safari
        • RefWorks and Chrome


    • Article last edited: 20-Jul-2022
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