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    Internet browser best practices and RefWorks

    • Product: RefWorks

    Most account and Save to RefWorks login issues, in addition to interface misbehaviors can be corrected with these simple solutions:

    • Clearing the internet browser cache of cookies – use an internet search, the term ‘clear cache’, and the browser name to find up-to-date instructions.
    • Deactivate any ad blocking or anti-tracking browser plugins when using RefWorks – this is a good practice for all ProQuest/ExLibris products.
    • Make sure the correct login page is used – to access RefWorks use, to access legacy RefWorks use


    • Article last edited: 22-Jan-2020