Most RefWorks account issues and Save to RefWorks login issues, in addition to interface misbehaviors, can be corrected with these simple solutions:

• Clearing the internet browser cache of cookies - RefWorks login cookies can expire and need to be cleared from time to time by using these key combinations in the browser.
  • Windows: Ctrl + Shift + Delete
  • Mac: Command + Shift + Delete
  • Chromebook: Ctrl + Shift + Backspace
     

• Deactivate any ad blocking or anti-tracking browser plugins when using RefWorks – this is a good practice for all Clarivate products. Please note that both the browser's settings and extensions like uBlock Origin, AdBlock, and others can block RefWorks functionality.
   
  • Reference Match - use the reference title, DOI, ISBN or ISSN information to find a match in our database and easily populate the bibliographic information in your account, as an alternative to Save to RefWorks.
    • this icon can be clicked when manually adding references to RefWorks, after entering a partial title or DOI, to look for a match.
       

• Make sure the correct login page is used
  • To access RefWorks use https://refworks.proquest.com.
     
• Assign new settings to the internet browser being used
  • Please see the list of browsers below for suggested settings for each.
    • RefWorks and Firefox
      
    • RefWorks and Edge
      
    • RefWorks and Safari
      
      
    • RefWorks and Chrome