Question

How do I contact Rialto Technical Support?

Answer

You can access Rialto documentation, view system status, or submit a case in the ExLibris Knowledge Center here. 

For immediate access to more information and answers to common Rialto questions, you can search the Rialto knowledge base here and get instant access to the following resources:

• Product Documentation

• Release Notes

• Training

• Knowledge Articles

• Product Materials
   

For additional information on all the ExLibris Support Center has to offer you can view a video here. 

If you are unable to find the information needed through the support center, then there are three ways you can contact the Rialto Technical Support Team.

• Submit support requests through the Support Portal here 
  

  • Click here for more information on how to use the ExLibris Support Portal

• By Chat through the Alma UI with the dedicated "Chat with support role." See Chat FAQ for more information. 
  

• Submit a case through the Rialto Support form here. 
  

Also, you may view the ExLibris Status Page: Register to this service to receive updates on planned maintenance windows or unplanned outages.

• Article last edited: 03-Aug-2021