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    Ex Libris Knowledge Center

    Depositing and Exporting Files with Special Characters in the Filename

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    • Product: Rosetta
    • Product Version: 5

    Symptoms

    Depositing (and exporting) files with special characters in the filename (chinese, japanese, latin, or any double byte characters) does not work. Rosetta is not able to locate the filename specified.

    Replication Steps

    1. Reboot Rosetta servers

    2. Deposit (e.g. METS workflow) a package with reference to files contain special characters in the filename.

    3. You will see "Acquiring Failed" error in TA.

    Possible Cause

    If Rosetta was not restarted manually since server boot, the tomcat jvm would start using ANSI/C/POSIX locale variables instead of the OS default.

    Restarting Rosetta application (on all servers) solves the immediate issue

    dps_stop

    dps_start

    Manual Fix

    The script that is executed on OS init is

    /etc/init.d/exlibris

    This script is in charge of initiating Ex Libris' products and processes on the server at boot time of the server
    Currently, this bash script includes the following lines: 

    LC_ALL=C 
    LANG=C 
    export LC_ALL 
    export LANG 

    To fix the issue, comment out these 4 lines as follows:

    #LC_ALL=C 
    #LANG=C 
    #export LC_ALL 
    #export LANG 

     

    • Article last edited: 08-Nov-2018