• Article Type: General
• Product: SFX
• Product Version: 4

Description:
Question:
Our fiscal year runs from July to June. We are a TotalCare customer.
How do we access our old, archived STATS for reports at the beginning of the New Year?

Environment: SFX

Resolution:
Answer:
This is the workflow to reload SFX stats for TotalCare customers:
[1] STATS will be archived regularly.
[2] Those archives will remain available -- no archived STATS are deleted.
[3] Whenever you need to run reports on archived STATS , please submit an SI for SFX (TotalCare Team) and the required full year-and-a-half (or more) of STATS will be made available online for a period of time while you run reports.
[4] When you are done running reports, please notify the TC Team via the SI and the old STATS will be removed from online access.

• Article last edited: 10/8/2013