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    Accessing Archived STAT Tables for TotalCare Customers

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    • Article Type: General
    • Product: SFX
    • Product Version: 4

    Description:
    Question:
    Our fiscal year runs from July to June. We are a TotalCare customer.
    How do we access our old, archived STATS for reports at the beginning of the New Year?

    Environment: SFX

    Resolution:
    Answer:
    This is the workflow to reload SFX stats for TotalCare customers:
    [1] STATS will be archived regularly.
    [2] Those archives will remain available -- no archived STATS are deleted.
    [3] Whenever you need to run reports on archived STATS , please submit an SI for SFX (TotalCare Team) and the required full year-and-a-half (or more) of STATS will be made available online for a period of time while you run reports.
    [4] When you are done running reports, please notify the TC Team via the SI and the old STATS will be removed from online access.

    • Article last edited: 10/8/2013