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    "Cannot connect to specified email server" when log into Reporter

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    • Product: Voyager

    Problem Symptoms

    Log in to Reporter > receive message: "Cannot connect to specified email server"

    Cause

    Workstation is unable to reach email server defined in [E-mail] stanza of voyager.ini file

    Resolution

    • Review [E-mail] stanza in C:\Voyager\voyager.ini file.
      • Ensure the server IP/hostname in Server= is correct
      • Ensure [E-mail] stanza is not commented out.
    • Review local network and PC for recent changes (firewall, antivirus software, security software or hardware additions or changes, etc.
    • Review mail server configuration and ensure it will accept connections/messages from PC attempting to connect; ensure mail server will accept connections that do not authenticate or encrypt.
    • Article last edited: 17-Jan-2019