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ACQ: vendor_id set to 0 message if vendor code not validated

  • Article Type: General
  • Product: Voyager
  • Product Version: 8.1.2

Problem Symptoms:
? Removing the vendor code on an already saved invoice OR retyping the existing vendor code without verifying it renders the "Save" and "Save and Close" buttons inactive, but leaves the "Approve" button still active.
? Attempting to Approve the invoice results in error message:
"The vendor_id has been set to 0. Please call Endeavor Customer Support. There is a script that can be run to fix this problem."
? Invoices do not actually have a vendor_id of 0 in the database, despite what the warning message says.

Cause:
This behavior is a result of Issue VYG-4133.

Resolution:
Issue VYG-4133 is currently in Development.

Additional Information

Replication Steps
1. Create an invoice and save it
2. Remove the vendor code on the invoice; this makes the "Save" and "Save and Close" options inactive (greyed out)
3. Click Approve
4. Receive message:
"The vendor_id has been set to 0. Please call Endeavor Customer Support. There is a script that can be run to fix this problem."

Workaround
Click on the ellipsis in the vendor code field to validate the code before approving the Invoice.

Category: Acquisitions


  • Article last edited: 1/16/2014