Active barcode not found if duplicates of expired barcode number
- Product: Voyager
- Product Version: 7.2.3
- Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care
Symptoms
- Enter expired barcode in Charge window for patron with 2 expired barcodes with same barcode number and an active barcode; active barcode not found.
- Items cannot be charged to patron until active barcode is entered.
Defect Status
Issue VYG-4500 is currently in Development.
Replication Steps
- In Circulation, find or create patron with two expired barcodes (with identical number) and one active barcode.
- Open Charge window
- Enter the expired barcode number in Barcode field.
- Receive message: "The patron barcode, {barcode}, is expired. No other active barcodes have been found for this patron."
Workaround
Enter the active barcode in the Charge window.
OR
Charge > Barcode field > Click the patron search button and search by the expired barcode.
- Article last edited: 06-Sep-2016