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    Blank record display in WebVoyage when charged to status patron

    • Article Type: General
    • Product: Voyager

    Problem Symptoms:
    * Click on record or open record from Permalink and record display is blank.
    * Item is charged to a status patron (patron that belongs to a Status Patron Group)

    Cause:
    Item is charged to a status patron (patron's Patron Group has "Display OPAC Messages for charged Items" in System Administration > Circulation > Patron Groups), but the Status Patron Group messages have not been configured in WebVoyage.

    Resolution:
    Configure Status Patron Group messages in WebVoyage.
    1. Connect to server via SSH or telnet.
    2. cd /m1/voyager/xxxdb/tomcat/vwebv/context/vwebv/ui/{your skin}
    3. Open webvoyage.properties for editing.
    4. Find this section:
    ###############################################################################
    #
    # Status Patron Groups messages for display on title and holdings pages
    #
    ###############################################################################
    page.searchResults.titles.statusPatronGroup.GROUPCODE=Message for title page
    page.myAccount.chargedItem.item.statusPatronGroup.GROUPCODE=Message for holdings charged item
    page.myAccount.reqPending.item.statusPatronGroup.GROUPCODE=Message for holdings with request pending
    5. Use Patron Group Code (from System Administration) in place of GROUPCODE and customize messages to right of equal (=) sign.
    6. Copy three message lines and repeat step 5 every Status Patron Group.
    7. Save changes.

    Category: Opac - Voyager

    Subject: Voyager


    • Article last edited: 8/6/2014