Blank record display in WebVoyage when charged to status patron

Problem Symptoms

• Click on record or open record from Permalink and record display is blank.
• Item is charged to a status patron (patron that belongs to a Status Patron Group)

Cause

Item is charged to a status patron (patron's Patron Group has "Display OPAC Messages for charged Items" in System Administration > Circulation > Patron Groups), but the Status Patron Group messages have not been configured in WebVoyage.

Resolution

Configure Status Patron Group messages in WebVoyage.

1. Connect to server via SSH or telnet.
2. cd /m1/voyager/xxxdb/tomcat/vwebv/context/vwebv/ui/{your skin}
3. Open webvoyage.properties for editing and find this section:

###############################################################################
#
# Status Patron Groups messages for display on title and holdings pages
#
###############################################################################
page.searchResults.titles.statusPatronGroup.GROUPCODE=Message for title page
page.myAccount.chargedItem.item.statusPatronGroup.GROUPCODE=Message for holdings charged item
page.myAccount.reqPending.item.statusPatronGroup.GROUPCODE=Message for holdings with request pending

4. Use Patron Group Code (from System Administration) in place of GROUPCODE and customize messages to right of equal (=) sign.
5. Copy three message lines and repeat step 4 for every Status Patron Group.
6. Save changes.

• Article last edited: 27-Dec-2017