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    CS:'Request not processed due to Circulation processing error' if hold

    • Product: Voyager
    • Product Version: 5

    Symptoms

    When item has hold and operator attempt to process same item in Call Slip, receive message: Request not processed due to Circulation processing error’ and operator not able to process Call Slip request.

    Defect Status

    Issue 16384-12801 resolved in Voyager 8.1.0 and higher.

    Replication Steps

    1. As patron A, place a hold on item 1 (can be through Circ or WebVoyage).
    2. As patron B, place a call slip on item 1 (can be through Circ or WebVoyage).
    3. Log into Call Slip client.
    4. Find patron B’s call slip request for item 1.
    5. Highlight request and click Process. Message: ‘Request not processed due to Circulation processing error’ and request not processed.

    Workaround

    Cancel the hold or Not Fill the call slip and process whichever you didn’t get rid of.


    • Article last edited: 19-Mar-2015