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    CS: Relink Failure when process request after linking new item

    • Article Type: Known Issue
    • Product: Voyager
    • Product Version: 8
    • Relevant for Installation Type: Total Care; Dedicated-Direct; Direct; Local

    Symptoms

    * Call Slip gives "Relink Only Failure" when try to process relinked item and does not process Call Slip.
    * If click Process again, request is processed.

    Defect Status

    Issue 16384-21409 / VYG-1947 is resolved for Voyager 8.2.2 and higher.

    Replication Steps

    1. Call Slip > File > Preferences > check box for "Force Item Search on Process"
    2. In WebVoyage or Circulation, submit Call Slip for item that belongs to bib with multiple holdings & items.
    3. In Call Slip client, find request in queue.
    4. Highlight request.
    5. Right-click on request
    6. Choose "Select another item from this bib"
    7. Highlight another item from the "Link Item" box.
    8. Click Link Item
    9. Note call number & barcode on request are now for new item.
    10. Highlight request.
    11. Click "Process"
    12. Receive "ReLink Only Request Failed".
    13. Click Process again.
    14. Request is processed.

    Workaround

    * At step 7 above, click "Link Item and Process Request" instead; or
    * Uncheck "Force Item Search on Process" in File > Preferences; or
    * Continue as in replication steps, and click Process a second time to process the request.

    Category: Call Slip


    • Article last edited: 10/8/2013
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