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    Can lost item fees be automatically waived at discharge?

    • Article Type: Q&A
    • Product: Voyager
    • Product Version: 7.2.1

    Question

    Is there a way to configure Voyager to remove the lost item processing fees when a lost item is discharged?

    Answer

    No. When an item with Lost status is returned, that Lost status must manually be removed; there is no way to automatically waive a Lost Item Replacement Fee for items when they're returned. The best way to deal with the Lost Item Replacement Fee is to manually forgive it once the item is discharged.

    Category: Circulation


    • Article last edited: 10/8/2013