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    Can lost item fees be automatically waived at discharge?

    • Product: Voyager

    Question

    Is there a way to configure Voyager to remove the lost item processing fees when a lost item is discharged?

    Answer

    Prior to Voyager 9.0.0:

    No. When an item with Lost status is returned, that Lost status must manually be removed; there is no way to automatically waive a Lost Item Replacement Fee for items when they're returned. The best way to deal with the Lost Item Replacement Fee is to manually forgive it once the item is discharged.

    Voyager 9.0.0 and higher:

    Yes. Options in System Administration allow sites to configure automatic forgiveness of fines on discharge of a lost item, and operator permissions to approve this action at discharge.


    • Article last edited: 05-Oct-2017