Cancel line item, receive "Failed to Generate Cancellation(s)!" error

• Article Type: General
• Product: Voyager
• Product Version: all

Problem Symptoms:

• Line item successfully canceled via Detailed Line Item > Receive/Mark tab
• On Problems tab > select "Generate Cancel" > click "Yes" > receive error message:
• Failed to generate the cancelation(s)!
• Error appears in /m1/voyager/xxxdb/rpt/acqjob.log:
• Failed to open SIF file '/m1/voyager/xxxdb/rpt/acqnotes.yyy.inp'.

Cause:
System could not write to acqnotes.yyy.inp file due to incorrect file permissions

Resolution:
On server, modify file permissions for acqnotes.yyy.inp file to grant write access.

Example
Before:
-rw-r--r-- 1 voyager exlibris 63604 Apr 8 17:02 acqnotes.yyy.inp

Use command:
chmod 664 acqnotes.yyy.inp

After:
-rw-rw-r-- 1 voyager exlibris 63604 Apr 8 17:02 acqnotes.yyy.inp

Category: Acquisitions

• Article last edited: 10/8/2013