Circulation message to load offline transactions, but Charge/Renew option not available in menu

Problem Symptoms

• Login to Circulation, receive message: "Offline charge transactions exist from a previous offline session. These transactions should be uploaded to the database as soon as server connections can be re-established. Select "Charge/Renew" from the Functions menu, then select upload offline capture file from the charge/renew menu."
• Charge/Renew not available on menu

Cause

Empty .cap.s files in C:\Voyager\Circulation\Offline

Resolution

1. Open C:\Voyager\Circulation\Offline
2. Note any .cap.s files with size 0 KB
3. Open each to verify it is empty
4. Delete empty files

Additional Information

See also What is the CAP file that is produced by Circulation's Offline Charge?

• Article last edited: 17-Jan-2019