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    Extract fails with java.lang.NullPointerException during startup

    • Article Type: General
    • Product: Voyager

    Problem Symptoms:
    * Extract fails during startup with error in log:

    2014-08-26 07:00:03,393 811 [main] ERROR com.endinfosys.voyager.primo.PrimoExp - Main caught exception
    at com.endinfosys.util.Normalization$2.convert(
    at com.endinfosys.util.DBUtils.convLookups(
    at com.endinfosys.voyager.primo.PrimoExp.preInitExcludeOperator(
    at com.endinfosys.voyager.primo.PrimoExp.innerPreInit(
    at com.endinfosys.voyager.extract.Extract.init(
    at com.endinfosys.voyager.primo.PrimoExp.execute(
    at com.endinfosys.voyager.primo.PrimoExp.main(
    at com.endinfosys.voyager.primo.PrimoExtract.runSingleThreaded(
    at com.endinfosys.voyager.primo.PrimoExtract.main(

    Null OPERATOR_ID in database.

    1. System Administration > Security > Operator Profiles
    2. Highlight operator with null operator ID.
    3. Click Delete.

    If unable to delete operator via System Administration, open a Case with Voyager Support for further assistance.

    Additional Information

    System Administration should prevent addition of operators without adding all required fields, and not clear how this situation may occur.

    Category: Interoperability (Voy) - Voyager

    Subject: Primo (Voy) - Voyager

    • Article last edited: 8/29/2014