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    First steps for troubleshooting EDI issues in Acquisitions?

    • Product: Voyager
    • Product Version: All
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

    Question

    What are first steps / initial information to gather to troubleshoot an EDI issue?

    Answer

    • Find answers to following set of questions:
    • Is issue with outgoing (sending messages; Serial Claim or Purchase Order) or incoming (loading messages; Invoices or Serial Claim Responses) messages?
    • What is EDI Connection Profile used?
    • Where is message file on server (file name and path)? 
    • Has file name been used before (non-unique)?
    • Is file name greater than 30 characters?
    • Can issue be replicated?
    • What message does client give?

    Additional Information

    EDI Certification Process and Certified Vendors List


    • Article last edited: 21-Mar-2017