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    First steps for troubleshooting EDI issues in Acquisitions?

    • Product: Voyager
    • Product Version: All
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare


    What are first steps / initial information to gather to troubleshoot an EDI issue?


    Find answers to following set of questions:

    • Is issue with outgoing (sending messages; Serial Claim or Purchase Order) or incoming (loading messages; Invoices or Serial Claim Responses) messages?
    • What is EDI Connection Profile used?
    • Where is message file on server (file name and path)? 
    • Has file name been used before (non-unique)?  Voyager will not allow processing of filenames used previously.
    • Is file name greater than 30 characters? Prior to 10.3, Voyager will not allow processing of filenames exceeding 30 characters (file won't show up in "Receive a File").
    • Can issue be replicated?
    • What message does client give?
    • Are you certain the vendor is certified?  See below for more information.

    Additional Information

    EDI Certification Process and Certified Vendors List

    • Article last edited: 21-Mar-2020