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ExLibris
Ex Libris Knowledge Center

Invoice displays 100 times the actual price when opening from Line Item

  • Product: Voyager
  • Product Version: 8.2.2 - 9.2.0
  • Relevant for Installation Type: Dedicated-Direct,Direct,Local,Total Care

Symptoms

Invoice displays 100 times the actual price when opening from Line Item

Defect Status

VYG-6916 is currently in Development.

Replication Steps

  1. Search for line item by Invoice Create date to be sure an invoice is attached.
  2. Highlight line item and click edit.
  3. Go to the Payment History tab
  4. Highlight the line item
  5. Double click the Invoice button quickly
  6. Error message "Could not retrieve the Line Item Summary for this Invoice!" displays.
  7. One blank invoice opens and one opens with totals displaying 100 times the actual amount.

Workaround

Only click the invoice button once.