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    4. Invoice displays 100 times the actual price when opening from Line Item

    Invoice displays 100 times the actual price when opening from Line Item

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    1. Symptoms
    2. Defect Status
    3. Replication Steps
    4. Workaround
    • Product: Voyager
    • Product Version: 8.2.2 - 9.2.0
    • Relevant for Installation Type: Dedicated-Direct,Direct,Local,Total Care

    Symptoms

    Invoice displays 100 times the actual price when opening from Line Item

    Defect Status

    VYG-6916 is currently in Development.

    Replication Steps

    1. Search for line item by Invoice Create date to be sure an invoice is attached.
    2. Highlight line item and click edit.
    3. Go to the Payment History tab
    4. Highlight the line item
    5. Double click the Invoice button quickly
    6. Error message "Could not retrieve the Line Item Summary for this Invoice!" displays.
    7. One blank invoice opens and one opens with totals displaying 100 times the actual amount.

    Workaround

    Only click the invoice button once.

     

    View article in the Exlibris Knowledge Center
    1. Back to top
      • Invoice can be saved/approved in Voyager with null invoice number
      • Invoice displays incorrect date in Acquisitions
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