Problem Symptoms

• Local OPAC Preview Server OPAC menu shows with <http//url:port>
• Clicking on Basic Search and Advanced Search links causes time out
• Internet Explorer gives message "WebVoyage System Error"
• Local OPAC Preview Server newly installed
• Administration and skin pages display correctly (e.g. <http://url:port/skins>)

Cause

This problem may occur if the outgoing port to Ex Libris' Preview Server database is not open.

Resolution

1. Determine required outgoing port. Consult documentation (i.e., Preview Server - 10.1.0.pdf), "Local OPAC Preview Server Requirements"
2. Open outgoing port on server.

• Article last edited: 26-Feb-2019