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    Ex Libris Knowledge Center

    Local OPAC Preview Server gives "WebVoy?ge System Error"

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    • Article Type: General
    • Product: Voyager
    • Product Version: 8.2.0

    Problem Symptoms:
    ?€¢ Local OPAC Preview Server OPAC menu shows with <http//url:port>
    ?€¢ Clicking on Basic Search and Advanced Search links causes time out
    ?€¢ Internet Explorer gives message "WebVoy?ge System Error"
    ?€¢ Local OPAC Preview Server newly installed
    ?€¢ Administration and skin pages display correctly (e.g. <http://url:port/skins>)

    Cause:
    This problem may occur if the outgoing port to Ex Libris' Preview Server database is not open.

    Resolution:
    1. Determine required outgoing port:
    a. Consult Preview Server documentation
    (1) Home > Documentation Center > Ex Libris Documentation Center > Voyager > Upgrade Release Planning > [release] > "Preview Server - [release].pdf"
    (2) Section: "Local OPAC Preview Server Requirements"
    2. Open outgoing port on server.

    Category: Opac

    • Article last edited: 10/8/2013