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    • Voyager
    Ex Libris Knowledge Center

    Local OPAC Preview Server gives "WebVoy?ge System Error"

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    • Product: Voyager
    • Product Version: 8.2.0

    Problem Symptoms

    • Local OPAC Preview Server OPAC menu shows with <http//url:port>
    • Clicking on Basic Search and Advanced Search links causes time out
    • Internet Explorer gives message "WebVoyage System Error"
    • Local OPAC Preview Server newly installed
    • Administration and skin pages display correctly (e.g. <http://url:port/skins>)

    Cause

    This problem may occur if the outgoing port to Ex Libris' Preview Server database is not open.

    Resolution

    1. Determine required outgoing port. Consult documentation (i.e., Preview Server - 10.1.0.pdf), "Local OPAC Preview Server Requirements"
    2. Open outgoing port on server.
    • Article last edited: 26-Feb-2019