• Article Type: General
• Product: Voyager
• Product Version: 7.2.3

Problem Symptoms:
*OPAC Advanced searches all produce "Could not retrieve search name" .
*OPAC Course Reserve searches all produce "Could not retrieve instructor."

Cause:
Tomcat needs to be restarted.

Resolution:
Voyager 7.0.1 - 7.2.5:
1. cd /m1/voyager/xxxdb/tomcat
where xxxdb is the Voyager database name
2. ./vwebv/tsvrctl stop
Wait for response.
3. ./vxws/tsvrctl restart
4. <wait 10 or 15 seconds>
5. ./vwebv/tsvrctl start

Voyager 8.0.0 and higher:
1. cd /m1/voyager/xxxdb/tomcat
2. ./tsvrctl restart

Category: Opac

• Article last edited: 10/8/2013