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    Ex Libris Knowledge Center

    OPAC Preview Server gives 503 error in browser

    1. Last updated
      00:08, 9 Dec 2015
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    • Article Type: General
    • Product: Voyager
    • Product Version: 7.2.2

    Problem Symptoms:
    ?€¢ Local OPAC preview server installed, but cannot actually view any data in browser
    ?€¢ In browser, receive error: "503 service temporarily unavailable"
    ?€¢ On server, when starting preview server process, receive error:
    "Start tomcat...
    couldn't set locale correctly"
    ?€¢ On server, perform check to see which locales are installed; note the en_US.UTF-8 locale is missing:
    => locale -a | grep en_US
    en_US
    en_US.ISO8859-1
    en_US.ISO8859-15
    en_US.ISO8859-15@euro

    Cause:
    With the release of Voyager 8.x, the LANG definition used by WebVoyage is now en_US.UTF-8. In order for Tomcat to load this language successfully, this locale needs to be installed.

    Resolution:
    The en_US.UTF-8 locale is part of your server's operating system, and therefore must be installed by your server's system administrator.

    Category: Opac

    • Article last edited: 10/8/2013