Problem Symptoms

Attempt to link tables in Prepackaged Reports, receive error:

ODBC--call failed.
[Oracle][ODBC][Ora]ORA-12514: TNS:listener does not currently know of service requested in connect descriptor
(#12514) [Microsoft][ODBC Driver Manager] Driver's SQLSetConnectAttr failed IM006 0 [Microsoft][ODBC Driver Manager] Driver's SQLSetConnectAttr failed (#0)

Cause

Service name in tnsnames.ora file is not set correctly

Resolution

1. Open tnsnames.ora file on workstation.
2. Replace ( SERVICE_NAME = VGER.{hostname}) with ( ORACLE_SID = VGER )
3. Save change.
4. Relink tables

Additional Information

Some older versions of Oracle may have required SERVICE_NAME instead of ORACLE_SID but current versions of Voyager should use the above in tnsnames.ora, and current template for tnsnames.ora is available in Installation and Configuration of ODBC for Voyager

• Article last edited: 06-Feb-2019