Problem Symptoms

ORA-28000 error message when starting tomcat:java.sql.SQLException: ORA-28000: the account is locked

ORA-28000: the account is locked when connecting to database from Prepackaged Reports

Cause

Oracle user is locked

Resolution

1. Note {username} of locked user.
2. Log into the server as the oracle Unix user
3. Connect to SQLPlus as the sysdba user: sqlplus '/ as sysdba'
4. ALTER USER {username} ACCOUNT UNLOCK
5. quit

• Article last edited: 19-May-2016