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    Ex Libris Knowledge Center

    Pending ILL requests show incorrect expiration date and no status

    1. Last updated
      00:04, 16 Aug 2017
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    • Article Type: Known Issue
    • Product: Voyager
    • Product Version: 9.1
    • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

    Symptoms

    • Request date displays as Expiration Date in My Account
    • Request status does not display in My Account

    Defect Status

    Issue VYG-6760 is currently in Development.

    Replication Steps

    1. Place an ILL request in WebVoyage.
    2. Process the ILL request in the ILL Request module.
    3. Login to the Patron Account in WebVoyage.
    4. No request status displays.
    5. The request date displays as the expiration date.
    6. The ILL status checker displays the following communication:

    Data from Client:
    MSG=STATUS
    PATI=412
    DATE=2015-04-29
    Data to Client:
    MSG=STATUS
    RC=1
    PATI=412
    CLID=201012
    TITL=Book to read
    AUTH=storyteller
    ARTC=
    STAT=Pending
    DATE=2015-08-06
    PKUP=Circulation Desk
    REQT=Loan