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Ex Libris Knowledge Center

Pending ILL requests show incorrect expiration date and no status

  • Article Type: Known Issue
  • Product: Voyager
  • Product Version: 9.1
  • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

Symptoms

*Request date displays as Expiration Date in My Account
*Request status does not display in My Account

Defect Status

Issue VYG-6760 is currently in Development.

Replication Steps

1. Place an ILL request in WebVoyage.
2. Process the ILL request in the ILL Request module.
3. Login to the Patron Account in WebVoyage.
4. No request status displays.
5. The request date displays as the expiration date.
6. The ILL status checker displays the following communication:
Data from Client:
MSG=STATUS
PATI=412
DATE=2015-04-29
Data to Client:
MSG=STATUS
RC=1
PATI=412
CLID=201012
TITL=Book to read
AUTH=storyteller
ARTC=
STAT=Pending
DATE=2015-08-06
PKUP=Circulation Desk
REQT=Loan

Category: Voy InterLibrary Loan