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    Record in import file failed the Unicode conversion. Unable to display the record

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    • Product: Voyager
    • Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

    Problem symptoms

    Attempt to import record in Cataloging Client results in "Record # N in import file failed the Unicode conversion. Unable to display the record":

    clipboard_ef8bd4e6c7f94174adfa7d1c4ec5800b3.png

    Cause

    The message indicates that Voyager is not able to successfully convert the character encoding using the Expected Character Set selected in Cataloging Preferences. This could be for one of the following reasons:

    1. Mismatch between record's character set encoding and character set is selected in Options > Preferences > Mapping
    2. Character(s) in the record may not be correctly encoded and Voyager cannot interpret/convert them.

    Resolution

    1. Log into Cataloging
    2. Options > Preferences > Mapping > select the character set that matches the character set encoding for the records.

    If issue is improperly encoded character, edit character in an external program (or notify record vendor to request correction).

    Additional Information

    See also: Overview of Voyager cataloging client session defaults and preferences

    Note that the Acquisitions Client the error may be different:  "Unable to retrieve bib records from file... Unrecognized record format encountered.  Import cannot continue":

    clipboard_ea4d23e3ee33a5dd263da22e59707b794.png

     

    • Article last edited: 20-Jun-2021