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    Record hierarchy window not opening in Voyager cataloging client

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    • Product: Voyager
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

     

    Question

    Record hierarchy window is not opening in Voyager Cataloging when the "Hierarchy" toolbar button is clicked.

    Answer

    Check to make sure the user's Window's Settings > System > Display size setting is not customized. The recommended setting is 100%.  If it is set larger, the cataloging hierarchy may not open.

    Additional Information

    The next troubleshooting steps would be to completely uninstall the Voyager clients following these instructions (use a Registry cleaner if available), and then re-install the clients.  

     

    • Article last edited: 31-Jan-2020