SMS error when running circ jobs

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Product: Voyager
Product Version: 9

Problem Symptoms

In /m1/voyager/xxxdb/rpt/circjob.log, error appears

Start running SMSSender

Using sms file: /tmp/crcsms.31078.inp.20140721081722

Jul 21, 2014 8:17:34 AM com.exlibris.voyager.sms.client.SMSProxyClient sendSMSMessageToSMSProxy

SEVERE: Error send SMS message to patron : 15901 error code : 500 Jul 21, 2014 8:17:35 AM com.exlibris.voyager.sms.client.SMSProxyClient sendSMSMessageToSMSProxy

SEVERE: Can not send SMS message to patron : 15901 Jul 21, 2014 8:17:35 AM com.exlibris.voyager.sms.client.SMSProxyClient sendSMSMessageToSMSProxy

Cause

Patron records have SMS numbers in them even though the SMS notices service is not being used

Resolution

Query the database for any patron records that contain an SMS number. Example SQL statement: select patron_id from patron where sms_number is not null;
For each patron record, remove SMS number
1. In Circulation, retrieve patron record
2. Right-click on patron record and select "Edit Patron..."
3. Click on Details tab
4. Remove all data from the SMS Number field
5. Click Save then click OK

Article last edited: 15-Aug-2014