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    Support policy for writing and troubleshooting custom SQL queries

    • Product: Voyager
    • Product Version: All
    • Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

    Question

    Will Support help troubleshoot or write custom SQL queries (e.g., for use in Analyzer or Prepackaged Reports (Reports.mdb))?

    Answer

    Support can help identify the tables and fields where data is stored.

     

    Support will provide queries if needed for a defect workaround, and sometimes will provide a suggested/example query as part of a Knowledge Article addressing a specific issue or concern with Voyager functionality. Support will also troubleshoot issues with missing or incorrect data structure (for example, a database table that isn't available in Reports.mdb; or a field with an inconsistent data type)

     

    However, constructing custom SQL queries by request and troubleshooting unexpected results from customer-created SQL queries falls outside the scope of Support. Voyager-L and Developer Network can be useful resources for finding helpful custom SQL or obtaining assistance from peers in troubleshooting custom queries.


    • Article last edited: 07-Nov-2018
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