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    Unable to add record set from IDs in GDC

    • Article Type: General
    • Product: Voyager
    • Product Version: All
    • Relevant for Installation Type: Dedicated-Direct; Direct; Local;

    Problem Symptoms:
    * "Operator not authorized to add record set" or "Operator not authorized to create record set" error when trying to create record set with record ID file in GDC
    * Operator has permissions in System Administration for all GDC functions and all database locations.

    Cause:
    jobd process not running on server
    OR
    gdcsvr process is stale

    Resolution:
    1. SSH to server as voyager user.
    2. ps -ef | grep jobd
    output of this command is all jobd processes currently running.
    3. If no jobd process listed for voyager instance:
    a. cd /m1/voyager/xxxdb/sbin
    b. ./Pjobd
    4. ps -ef | grep jobd
    5. Close GDC if client was open & log in again.

    OR

    1. SSH to server as voyager user
    2. ps -ef | grep gdcsvr
    3. If gdcsvr process has been running for a long time, note the the PID
    4. kill {PID}
    5. /m1/voyager/xxxdb/sbin/Pgdcsvr

    Category: Global data change (GDC)


    • Article last edited: 1/8/2014