Unable to add record set from IDs in GDC

• Article Type: General
• Product: Voyager
• Product Version: All
• Relevant for Installation Type: Dedicated-Direct; Direct; Local;

Problem Symptoms:
* "Operator not authorized to add record set" or "Operator not authorized to create record set" error when trying to create record set with record ID file in GDC
* Operator has permissions in System Administration for all GDC functions and all database locations.

Cause:
jobd process not running on server
OR
gdcsvr process is stale

Resolution:
1. SSH to server as voyager user.
2. ps -ef | grep jobd
output of this command is all jobd processes currently running.
3. If no jobd process listed for voyager instance:
a. cd /m1/voyager/xxxdb/sbin
b. ./Pjobd
4. ps -ef | grep jobd
5. Close GDC if client was open & log in again.

OR

1. SSH to server as voyager user
2. ps -ef | grep gdcsvr
3. If gdcsvr process has been running for a long time, note the the PID
4. kill {PID}
5. /m1/voyager/xxxdb/sbin/Pgdcsvr

Category: Global data change (GDC)

• Article last edited: 1/8/2014