Problem Symptoms

• "Operator not authorized to add record set" or "Operator not authorized to create record set" error when trying to create record set with record ID file in GDC
• Operator has permissions in System Administration for all GDC functions and all database locations.

Cause

jobd process not running on server

OR

gdcsvr process is stale

Resolution

1. SSH to server as voyager user.
2. ps -ef | grep jobd   Output of this command is all jobd processes currently running.
3. If no jobd process listed for voyager instance:
   1. cd /m1/voyager/xxxdb/sbin
   2. ./Pjobd
4. ps -ef | grep jobd
5. Close GDC if client was open & log in again.

OR

1. SSH to server as voyager user
2. ps -ef | grep gdcsvr
3. If gdcsvr process has been running for a long time, note the the PID
4. kill {PID}
5. /m1/voyager/xxxdb/sbin/Pgdcsvr

• Article last edited: 08-Jan-2014