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    Unable to alter due date after recall cancelled

    • Product: Voyager
    • Product Version: 9.0.0 - 10.0.0
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

    Symptoms

    Recall placed and then cancelled > attempt to modify due date gives BLOCKED -- Item on line 1 has a pending recall. Unable to change the due date.

    Defect Status

    Issue VYG-7297 is resolved for Voyager 10.2.0 and higher.

    Replication Steps

    1. Charge item to patron A
    2. Place recall on item for patron B. Due date shortened for patron A.
    3. Cancel recall for patron B.
    4. Attempt to change due date for Patron A back to original. Receive message: BLOCKED -- Item on line 1 has a pending recall. Unable to change the due date.

    Workaround

    Discharge item from patron A and charge to patron A as new transaction.


    • Article last edited: 30-Aug-2017
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