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    4. Voyager Patron Self-Registration receive "An error occurred while adding patron information. Please consult the Circulation Desk for assistance"

    Voyager Patron Self-Registration receive "An error occurred while adding patron information. Please consult the Circulation Desk for assistance"

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    1. Question
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    • Product: Voyager
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

     

    Question

    Receive "An error occurred while adding patron information. Please consult the Circulation Desk for assistance" when submitting the Voyager Patron Self-Registration (PSR) form.

    Answer

    When using the Institution ID field in PSR, make sure new patrons are putting in an unused (unique) IID number. Using a duplicate number will cause this error to occur.

     

     


    • Article last edited: 28-Sept-2020
    View article in the Exlibris Knowledge Center
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