Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Voyager

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Voyager
    3. Knowledge Articles
    4. WEB: Voyager doesn't return all holdings for Record Holdings service requests

    WEB: Voyager doesn't return all holdings for Record Holdings service requests

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Symptoms
    2. Defect Status
    3. Replication Steps
    4. Workaround
    5. Additional Information
    • Article Type: Known Issue
    • Product: Voyager
    • Product Version: 8.0.0
    • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

    Symptoms

    * Holdings data for some locations is displayed in WebVoyage, but not in Primo
    * Primo's Availability tab displays message: "There are no items to display for this location."
    * Item status in Primo still listed as Available or Unavailable, despite holding not displaying
    * Requests made to vxws using Record Holdings API service do not return all holdings
    * Holdings location is not part of a circulation policy definition

    Defect Status

    Issue 16384-17761/VYG-1422 is resolved for Voyager 8.2.1 and higher.

    Replication Steps

    1. Find a bib record with multiple mfhds, one of which is not in a circ policy definition.
    2. Use Record Holdings service to make a request:
    http://[server]:[port]/vxws/record/[bibID]/holdings?view=Full
    3. Note that holdings information for the location not in a circ policy definition is not returned in the XML from Voyager.
    4. Add the location to a circulation policy definition in SysAdmin.
    5. Make request again. Note that holdings information for that location is now returned by Voyager.

    Workaround

    Add location to a circ policy in SysAdmin > Circulation > Policy Definitions > Locations tab

    Additional Information

    WebVoyage will display the holdings data regardless of whether or not the location is in a circulation policy definition.

    Category: Circulation


    • Article last edited: 10/8/2013
    View article in the Exlibris Knowledge Center
    1. Back to top
      • We use Springshare LibGuides and sometimes the OPAC becomes unresponsive
      • WebAdmin bulk imports create compressed log file that cannot be opened with built-in Windows utilities
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Language
      English
      Product
      Voyager
    2. Tags
      1. 8.0.0
      2. Circulation
      3. contype:kba
      4. Dedicated-Direct
      5. Direct
      6. Local
      7. Prod:Voyager
      8. Total Care
      9. Type:Known Issue
      10. voy-resolved-8
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved